RV Renting FAQ's
Are there any size restrictions on campgrounds or parking lots?
- Although most campgrounds, RV parks and RV resorts cater to all vehicle sizes, if you are driving a larger RV you should call and book ahead to make sure there is a large spot available.
- Make sure when you are booking a reservation you mention how long your RV is, how wide it is with slide-outs and roll out awning extended, and how high your vehicle is.
Is it necessary to make reservations for campgrounds?
- It is not necessary to make reservations for campgrounds, but it is recommended. A lot of the nicer campgrounds book up quickly during long weekends, holidays, and the summer months. If you are travelling during high season, July and August most campsites will fill up. If you are travelling in the off season it will be easier to just stop at any campsite along your way.
Is it possible to rent any other camping equipment?
- Some of our locations do rent camping equipment like lawn chairs and portable BBQ’s, however it is only a few that do and they are subject to availability. For most camping equipment I would recommend bringing your own.
What is boondocking or dry camping?
- Boondocking or dry camping is when you camp without hook-ups. Basically you use the generator instead of electrical and do not have access to water, and sewage hook-ups.
- Hook-ups are plug-ins to connect your RV to the electricity supply, water supply, and the sewage dump.
Is it difficult to hook the RV up to the hook-ups?
- No, it is easy to hook your RV up to the hook-ups and to dump and fill it. In the familiarization tour before you leave the depot this will all be explained to you. However most campground operators and fellow campers will be happy to assist you if you were to ask them politely (if they are nice)
What should I look for in a prospective campground?
- You should first of all consider availability. It doesn’t matter how great the campground is if it is booked for your nights.
- Cost. Do you want to spend an arm and a leg or are you trying to vacation more frugally?
- Location. Is it near your vacation destination, or is it off the beaten track?
- The facilities or amenities available for the cost.
RV Parks? RV Resorts? State Campgrounds? How do I decide what is right for me?
- This purely a personal choice.
- State campgrounds offer basic facilities only, (hook-ups, showers, or flush toilets may not be available) however they do offer an unspoiled beauty of the outdoors that you would be hard pressed to get anywhere else.
- RV Parks/Campgrounds are regular campgrounds that usually offer flush toilets, communal showers, and some kind of swimming pool, pond, or lake.
- RV Resorts are upper end places that are great for people looking for a higher end kind of camping. RV Resorts usually have a store on site, amenities such as a lounge, maybe a miniature golf course, and usually are very nice for staying in.
Facilities at campground?
- Every campground has something different to offer. Some basic facilities offered include flush toilets and showers (although not every one offers these).
- Other facilities offered range from pools, hot tubs, laundry facilities, golf courses, dog runs, restaurants, and campground stores.
- Please inquire into your prospective campground the facilities or amenities available.
Cost per night?
- Most campgrounds cost between of USD$10 to USD$90 for renting for the night however most campgrounds are in the USD$25-USD$35 range.
What hook ups do most RV Parks provide?
- Most RV Parks provide water, electricity, and sewage connections or dumps
- An increasing number are providing Wi-Fi (Wireless local area network (internet)), cable, and phone hook-ups.
Is it possible to camp in the wild?
- Yes, and by using the generator every personal convenience will be yours.
- Camping in the wild means that you are not camping in a secure place. To camp in the wild is to camp at your own risk.
What if we need to cancel our trip due to a person emergency? Will we get our money refunded?
- No. Once you have picked up the RV there will be no refund if you have to cut your trip short. While the depot and Adventure Touring is very concerned with our clients well being and feel bad when personal or weather predicaments arise, we are a business employing people who have bills to pay and therefore cannot refund any money. To ensure that if something does come up you will receive compensation, please purchase Travel Insurance by clicking on the link below.
- If you have to cancel before your pickup date you will be held to the cancelation policy associated with your rental. Please read your terms and conditions.
- Travel Insurance covers everything from you change of mind to personal emergencies. By clicking on the above link and choosing the travel insurance plan that best suits your concerns, you will safeguard against such happenings.
- Travel Guard Insurance
What about Insurance to drive?
- Basic insurance is available through the depot. Some depots may offer optional additional insurance.
If I am traveling in
- Not all locations will allow travel to Mexico.
- Ask your reservation agent at the time of booking and they will be happy to help you pick a location that will allow Mexico travel and help you purchase Mexican Insurance or direct you to where you can purchase your insurance.
On the Road (after you pickup your RV and before you return it)
Who do I call if I have a problem?
What should I do if the engine light comes on?
- Pull over to the side of the road and contact your depot. Chances are it’s nothing but if something like this has occurred in the past they will let you know how to proceed.
What if I am involved in an accident?
- Notify the depot immediately.
- Get copies of all the police reports including the case number
- Get all the information of the other party (if there is one) and the their details
- Get contact information on any witnesses (if any)
- Do whatever the depot (or 24 hour help line tells you to do)
What if my motor home rental breaks down?
- As most of the RVs are relatively new, breakdowns are rarely an issue.
- If your motor home rental breaks down notify your depot before approving of any repairs and towing.
- If the depot or the twenty four hour help line is not consulted and approval granted then the client will not be reimbursed the cost of the repairs.
- Malfunctions in the air conditioning, generator, Radio/CD/DVD/TV, air conditioning, refrigerator, generator, awning, slide out and cruise control are not considered necessary repairs and won’t be reimbursed.
Should I be performing any regular maintenance on the vehicle?
- Keep the gas tank full
- Check the oil and coolant at every stop
- Follow the special winterization directions
What forms of payment do you accept?
- To make your booking payment can be made via Visa, Mastercard, American Express, or wire transfer.
- For money due when you pick up your RV, payment options vary by depot location so check your terms and conditions.
What costs are not included in the vehicle rental basic rate?
- Costs that are not included in the vehicle nightly rate include mileage, generator costs, gas, tolls, camp fees, food, etc.
What kind of deposits do I have to make?
- Upon confirmation of the vehicle there will be a reservation deposit that is taken to hold the vehicle for you. This fee may be forfeit if cancellation occurs. The balance will be due 45 days prior to departure. Please ask about the reservation deposit at time of booking and the cancellation charges.
- The security deposit is collected at the depot and varies in on circumstances. The security deposit must be put on a credit card. In rare cases we use the reservation deposit as a security deposit once you’ve reached the depot.
What about the payments?
- The second payment will automatically be processed on the credit card that you made the deposit on. If you need to change this credit card please let us know and we will send you a new credit card authorization form.
What do I need to bring with me:
- If you are renting the convenience kits you will only need to bring your own personal items. Pots, pans, dishes, utensils, pillows, blankets, towels will be provided. If you choose not to rent the convenience kits the RV will come empty.
Vehicle Pick up
When should I arrive at the depot?
- Your confirmation will have pre-arrival instructions. Some locations want you to call the morning of pickup to arrange a pickup time, others just want you to show up during the times noted on your confirmation. The orientation will usually take about 1 hour depending on how familiar you are with RVs.
- Pick up time varies by location. Most locations are closed on Sundays, and close by 12 pm on Saturdays. Regular pickup during the week varies by depot. All allow pickup in the afternoon between 1-3:30 pm, while some will also allow you to pick up in the morning. These pickup times are in the terms and conditions and will be on your confirmation.
Will the depot arrange to pick me up from the airport/airport hotel?
- Some depots do arrange for transfers from specific airport hotels. It is important to enquire about this and arrange it with both your Reservation agent at the time of booking and with the depot ahead of time.
- Airport pickups are not available.
How long will my pick up take?
- After you sign the disclaimers, agreements, and go through a thirty-minute to one hour long familiarization tour, the pick up may take anywhere from one hour to two hours in duration.
Who should I bring to the depot?
- You should bring any one who is going to be an additional driver so that they may sign the contract and appear on the insurance.
- You must bring the credit card holder to sign as it is under their name.
- You should bring valid, recognizable and legal drivers licenses.
Vehicle Reservation or Booking
What information should I have at the time that I go to reserve a vehicle?
- You should be aware of the following details:
- Number of Passengers on the trip
- Pick up date
- Pick up location
- Return Date
- Return Location
- Major Credit Card # for the reservation deposit.
- Whether you are bringing any pets
- Vehicle drop off is always in the morning. Times vary a little depending of depot, but will usually be drop off between 8-10am. A few location will allow you to drop off in the afternoon. Check the terms and conditions or ask your reservation agent. Drop off times will be on your confirmation.
In what condition must the vehicle be returned?
- The vehicle must be returned in the same condition it was dropped off in.
- Full gas/fuel tanks
- Full propane (varies by location)
- Clean inside
- Clean outside
- Fresh water, grey water and black water holding tanks must be dumped.
Do your depots allow after hour drop offs?
- No, our depots do not allow after hour drop offs
Should I arrange a drop off time?
- No, a drop off time does not need to be scheduled but in must be within the times stated on your confirmation.
Will the depot drive me from the depot to the airport?
- Some of our depots will arrange a complimentary shuttle to the airport if you return the vehicle before the end of the scheduled return times.
What if I want to extend my vacation while I am on the road?
- If you want to extend your vacation while you are on the road, call the drop off depot before your final day. I would personally recommend at least two to three days before hand however you might be lucky. Call the drop off depot and if it is available they can extend your vacation for you.
What if I return my vehicle after the arranged return times?
- All depots charge a late return fee that can be up to $100 per hour because by returning it late, not only are you extending your vacation, you may also be delaying someone else’s vacation. In high season times vehicles are returned in the morning and re-rented in the afternoon.
How much gas mileage does an RV get?
- Vehicles usually get between 7 to 13 miles per gallon. This depends of course on gross weight, the vehicle size, the speed that you travel, and the grade of inclination and declination that you travel at.
Are RVs difficult to drive?
- No, RVs are not difficult to operate. They are usually pretty similar to cars except that they are a little bit higher in their center of gravity and it takes them longer to accelerate or decelerate. Basically like a sluggish car.
Are RVs difficult to operate?
- No, RVs are not difficult to operate. At the departure depot the RV will be explained to you by a worker during the familiarization tour. After that if you have any main concerns you can contact the depot and they will be happy to help you.
Do RVs come in automatic and standard?
- No RVs only come in automatic.
Do I need an International Drivers License?
- No, however, an International Driver’s License is recommended for your own convenience.